Thèse de doctorat en Ergonomie
Sous la direction de Françoise Darses.
Soutenue en 2009
à Paris, CNAM .
Ergomic evaluation of the performance of an organizational change
Pas de résumé disponible.
An organizational change consisting of the systematic review of design documents was introduced at a French carmaker with the intent of decreasing design errors. Our research aims at evaluating the performance of this change. Three data collection methods were utilized: observations of technical review meetings, interviews with these individuals affected by the change, analyses of: the medium of change, the original procedure written by those responsible for disseminating the change, and this procedure as then rewritten by those directly affected by the change. The following results were highlighted:Those affected by the change object to the change because of their difficulty in understanding and implementing the initial procedure. The original procedure was rewritten by the various professionals who believed their version of the procedure was then more usable and allowed for more flexible cooperation between the participants of the technical reviews. The original procedure was rewritten by the various professionals who believed their version of the procedure was then more usable and allowed for more flexible cooperation between the participants of the technical reviews. Designing a successful change must involve a design approach based on cooperation between the managers who write the original procedure and the professionals who are directly affected by the change. Procedures are a medium for communicating change within an organization. Thus they must support the expressed constraints and reflect a mutual understanding between the professionals and the managers who are responsible for the change.